Public Offer

01Provider and scope

Sole proprietor NEXT LEVEL AGENCY, operating under the Next Level English name, offers English-language learning and educational consulting services on the terms of this offer and an agreed individual order. The provider’s identification and contact details appear at the end of this page.

The customer is an adult individual or an authorized company representative. A parent or legal representative orders services for a minor. This offer covers only the services expressly confirmed by NLE; a university or another third party provides its own services under separate terms.

02Individual order and acceptance

Before a contract is concluded, NLE and the customer agree the specific service or program, scope, duration, lesson or consultation format, schedule, price in KZT and payment terms. These details are recorded in an individual agreement, a confirmed written order or an invoice referring to the agreed service.

Acceptance takes place when the customer expressly accepts the confirmed individual order in writing, or pays the agreed invoice if it specifies payment as acceptance. Browsing the website, submitting an enquiry, completing the course finder or taking the level check does not by itself conclude a paid contract or require payment.

03Services and participation

NLE provides the agreed service and communicates the arrangements needed to participate. The customer provides accurate contact information, supplies relevant materials by the agreed deadlines and follows the agreed learning or consultation schedule.

Program recommendations and online level-check results are indicative. Placement, group availability, timetable and any entry requirements are confirmed with NLE before enrolment. Materials provided for learning are for the customer’s personal use unless otherwise agreed.

04Price and payment

The payable amount, included services, instalments if any and payment deadlines are stated in the agreed order or invoice. No price, discount or instalment plan is implied where it has not been agreed. Fees charged by universities, examination bodies, consulates or other third parties are included only if expressly listed.

Use only the payment methods and beneficiary details confirmed by NLE for your order. A payment is confirmed by the relevant payment or banking records; filling in a payment form or returning to a website page is not payment confirmation. Financial documents are issued as required by Kazakhstan law.

05Changes, cancellation and refunds

Contact NLE promptly if you need to change a lesson, consultation or service. Rescheduling, missed-session arrangements and any program-specific conditions are agreed in the individual order before payment. An alternative date or format is not assumed without confirmation.

The customer may withdraw from a paid-services contract subject to the provider’s actually incurred expenses, as provided by Kazakhstan law. Send a cancellation or refund request to info@nle.kz with your order or invoice reference. NLE will review the services already provided, documented expenses and applicable legal requirements and explain the calculation. This offer does not remove mandatory consumer rights or create a blanket no-refund rule.

06Responsibilities and third-party decisions

Each party is responsible for fulfilling its agreed obligations under Kazakhstan law. Learning progress depends on the starting level, attendance and independent work; a particular examination score, language level or career outcome is not guaranteed unless expressly and lawfully agreed.

Admission, scholarships and visas are decided by the relevant institutions and authorities. NLE’s application guidance does not guarantee those decisions. If circumstances prevent performance, the parties discuss the next steps under the individual agreement and applicable law; statutory liability and consumer protections remain in force.

07Personal data and communication

Enquiry and order information is handled for the requested service under the Privacy Policy and the consent or other legal basis applicable to that processing. Agree a suitable channel with NLE before sending passports, financial documents or other sensitive records.

08Requests, disputes and updates

Send questions and claims to info@nle.kz, identifying your order and the issue. The parties first seek an agreed resolution. Disputes that cannot be resolved by agreement are considered under Kazakhstan law without limiting the customer’s mandatory consumer rights.

The version published when an individual order is accepted applies to that order. Later website updates do not automatically change an existing contract. Agreed individual terms apply alongside this offer and mandatory law.